Well here's the bug, Native access *thinks* all my Kontakt libraries are already authorised, but when I load them up it, they go into demo mode, ask for authorisation, which then attempts to run the now defunct 'service centre', which 'phones-home' to find no one picking up at the other end. I've been mailing Native Instruments back & forth for over two weeks now, & honestly, no one there really cares. They just tell me to update, which of course I can't, as no newer version of either Kontakt (for instance 5.6.8) will run on PT10HD. I can't 'de-authorize' a library, & try 're-authorizing' as there is no mechanism to do so. I've tried deleting loads of different preference type files, hoping to make it work again, but still no joy.ġ. Have you run Kontakt stand-alone and tried adding libraries there?Ģ. I’m surprised Native Access works but maybe try reinstalling a (small) library from there? (On the Installed products window, click on “Full Version” in the rightmost column.)ģ. Ask on the Native Instruments user forums if you haven’t already. It’s often a better bet than NI support!ĮDIT: Your third screenshot just appeared. It looks wrong that the serial number doesn’t show up! I wonder what would happen if you added the serial number for a product in Native Access? Maybe try a library you don’t like/use first.ġ). yes I have, & if I run the standalone Kontakt 5.5.x I have the exact same problem, if I run the standalone 5.6.x Kontakt the libraries all load fine. Looks like their are many other dissatisfied customers.Ĥ) Yeah I removed the serial number from the screen grab ! It shows up in all it’s glory though in real life, saying 'Fully Authorised'.ffs The issue is that Kontakt 5.6.AAX plugin is 64bit, & thus apparently won't run in PT10HDĢ) Native access is version 1.1.3 which runs on Mavericks.ģ) I'll try their forums next. The old NI service center was reliant on internet authorization, it’s at least 10 years old now.
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